pk0k FAQ – Complete FAQ Answers in English

Only one pk0k account may be registered per mobile number. Creating multiple accounts is strictly prohibited. If detected, all associated accounts will be closed and balances forfeited.

You must be at least 18 years old to register on pk0k. Age is verified at the time of registration, and identity verification may be requested at any point if there is reason for doubt.

login page Click the "Forgot Password?" link. Enter your registered mobile number or email and an OTP or reset link will be sent to you. Use that OTP or link to set a new password.

To update key account details, please contact support and provide valid identification. For security reasons, such changes are processed through a verification procedure.

You can self-exclude from the "Responsible Gaming" section in your account settings. Choose a period ranging from 6 months to 5 years. Learn more on our Responsible Gaming page.

KYC (Know Your Customer) is an identity verification process. You may be required to submit a copy of your NID or passport for large withdrawals or to secure your account. This is solely to protect your account.

After 5 consecutive incorrect password attempts, your account will be locked for 30 minutes. Wait 30 minutes and try again, or log in using OTP. Contact live chat support if you need further assistance.

Yes, you can request permanent account deletion. However, your balance must be zero and all active bets must be settled beforehand. Please send your request to support@pk0k.ws.

pk0k accepts deposits via Mobile Pay, Nagad, Rocket, and bank transfer. Mobile banking options are the fastest, with your balance typically updated within 1–5 minutes.

The minimum deposit is ৳500. Maximum deposit limits vary by payment method. You can also set your own deposit limit from your account settings.

Deposits via Mobile Pay and Nagad are typically credited within 1–5 minutes. Bank transfers may take 1–3 hours. If your deposit hasn't arrived on time, contact us via live chat with a screenshot of your payment.

pk0k does not charge any deposit fees. However, Mobile Pay or Nagad may apply their own transaction charges, which will be deducted according to your mobile banking provider's terms.

Yes. If a deposit fails, the money is typically returned to your mobile banking account within 2–24 hours. If it hasn't come back, contact support with your payment reference number.

No, deposits must be made from the account holder's own mobile banking account. Third-party deposits are not accepted and may put the account at risk.

After logging in, click the "Deposit" button to see the currently active payment number. Use the specific number provided for each transaction — sending to an old number may result in the funds not being credited.

Yes. You can place bets as soon as the balance is credited — no additional approval needed. However, KYC verification may be required before your first large withdrawal.

Withdrawals are typically processed within 15 minutes to 3 hours. During peak times or for larger amounts, it may take a little longer. Requests made between midnight and 6 AM will be processed in the morning.

The minimum withdrawal amount is ৳500. To withdraw from your bonus balance, you must first meet the wagering requirements. Your main balance (deposited funds) can be withdrawn at any time.

Yes, but winnings from a bonus require you to meet the wagering requirements before withdrawal. Each bonus has its own conditions — check the bonus section for details. Once the requirements are met, you can withdraw the full amount.

Yes, withdrawals will only be sent to the mobile banking number registered on your account — this is for your security. To change the number, please contact support and complete KYC verification.

The reason for rejection will be sent via email or notification. Common reasons include: incomplete KYC, account number mismatch, or unmet bonus conditions. Resolve the issue and resubmit your request, or reach out to support.

Standard members can make up to 3 withdrawals per day. VIP members have a higher limit. For large amounts, withdrawing everything in a single transaction is recommended.

pk0k does not charge any additional withdrawal fees. However, your mobile banking provider may apply their own receiving charges as per their terms.

Your first deposit after registration will automatically credit a 150% welcome bonus to your account — no extra steps needed. The maximum bonus is up to ৳20,000.

A wagering requirement means you must bet your bonus a specified number of times. For example, a 15x requirement on a ৳1,000 bonus means you need to place ৳15,000 in bets before you can withdraw any winnings from that bonus.

Most bonuses must be used within 30 days. Each bonus has its own expiry period, which is listed in the bonus section of your account. Any unused bonus will be forfeited once it expires.

Promo codes are available on our promotions page, in the Voucher section, and via your registered email. Check your email regularly to receive exclusive promo codes.

Share your referral link or code with a friend. Once they register and make their first deposit, you'll receive a ৳500 referral bonus. Copy your referral link from the account dashboard.

At set intervals (usually weekly), a percentage of your net losses is returned as cashback. Cashback can generally be withdrawn with no wagering requirements.

No, only one active bonus can be applied at a time. You can activate the next bonus once the current one has been completed or cancelled.

VIP members enjoy higher cashback rates, exclusive bonuses, faster withdrawals, a dedicated account manager, birthday bonuses, and invitations to special events. Play more, earn more points, and work your way up to VIP status.

pk0k offers betting on all major sports worldwide, including cricket, football, tennis, badminton, basketball, and e-sports. Live real-time betting on ongoing matches is also available.

Live betting means placing bets in real time while a match is in progress. Odds change moment to moment — for example, in cricket you can bet instantly after the 3rd wicket falls. It makes the experience far more exciting.

pk0k uses decimal odds. For example, odds of 2.50 mean a ৳100 bet returns ৳250 in total (৳150 profit). Higher odds mean lower chances of winning but a bigger payout. Our On the analytics page A detailed guide is available.

In most cases, bets cannot be cancelled once placed. However, if the Cash Out feature is available, you can settle your bet before the match ends — closing it at its current value.

Bet limits vary by sport and event. Standard members can stake up to ৳50,000 per bet. VIP members have higher limits. For high roller betting, Here Learn more.

If a match is cancelled or abandoned, all bets placed on that match are fully refunded. The bet result is marked as "void" and the amount is returned to your account.

In a parlay or combo bet, you place bets on multiple matches at once. If all selections are correct, the odds are multiplied and the payout can be very large. However, if even one selection is wrong, the entire bet is lost.

Yes. In addition to Sports Betting, pk0k offers thousands of casino games including Live Casino, slots, poker, roulette, and blackjack. You can also play in real time with live dealers.

Yes. pk0k uses 256-bit SSL encryption. All transactions are processed on secure servers, and strict KYC and age verification policies are enforced. We have safeguarded the data of millions of members over the years.

Change your password immediately and notify us via live chat or at support@pk0k.ws. We will investigate your account right away and, if necessary, temporarily suspend it for protection.

Yes. pk0k supports OTP-based two-factor authentication. If a login attempt is detected from a suspicious location, an OTP will be requested automatically. You can also enable OTP for all logins from your account settings.

No. pk0k will never ask for your password or OTP via email, SMS, or phone. If anyone requests your password claiming to be from pk0k, it is a scam — report it to support immediately.

Public Wi-Fi can be risky. Using your own mobile data is the safest option. If you must use public Wi-Fi, always log out when done and never save your password.

Yes. pk0k strictly Privacy Policy complies. Your personal information is never shared with third parties. All data is encrypted and stored on secure servers.

Report any fraudulent activity — fake pk0k websites, phishing messages, or suspicious contact — to support@pk0k.ws. Including screenshots helps us take action faster.

The pk0k app from our App Page to download. Available for both Android and iOS. Completely free.

Enable "Allow installation from unknown sources" in your phone settings: Settings → Security → Unknown Sources → turn on. Then reinstall the APK file. If the issue persists, use the browser version instead.

Yes, the app includes all the features available on the website — and more. Enjoy added benefits like fingerprint login, push notifications, faster loading, and offline score checking.

When a new update is available, you'll see a notification inside the app. You can update directly from there, or visit our App Page Download the latest version from

Standard betting uses very little data. Live streaming consumes more — use Wi-Fi when streaming. You can also enable Data Saving Mode in the app settings.

Force close the app and reopen it. Clear the cache (Settings → Apps → pk0k → Clear Cache). If the problem persists, uninstall the app and download it again. If it still doesn't work, contact support.